Essay about Gap Analysis Global Communications - 1288 Words

Gap Analysis: Global Communications Global Communications is under tremendous economic pressure along with other telecommunications companies in an industry struggling to compete with the increasing global market. Global Communications is facing numerous issues and has many opportunities as they implement strategies to introduce new products and services, increase technological sophistication, and expand into the global market. Global Communications has, and will continue to experience ethical dilemmas and conflicts among stakeholders as they find ways to increase growth, reduce costs, and struggle to†¦show more content†¦Unfortunately, due to the methods of communication the leadership team chose to relay the results of the Board’s decision, the Technologies Workers Union experienced a lack of trust and support of the leadership team’s plan as a grapevine effect took place among management, employees, and the Union. The leadership team did not carefully evaluate their method of communication with stakeholders and created personal barriers with regard to the level of trust. This barrier created a distortion in the communication between the leadership team, Technologies Workers Union, and the employees. Kinicki and Kreitner (2003) stated, â€Å"communication is more likely to be distorted when people do not trust each other,† (p. 525). The leadership team now has an opportunity to develop a more effective communication plan that will reduce these barriers by effectively communicating with all the stakeholders and maintaining integrity through honesty and respect. Kinicki and Kreitner (2003) define distortion as, â€Å"an important problem in organizations because modifications to message can cause misdirectives to be transmitted, non-directives to be issued, incorrect information to be passed on, and a variety of other problems related to both quantity and quality of information,â€℠¢Ã¢â‚¬  (p.Show MoreRelatedGlobal Communication Gap Analysis1551 Words   |  7 PagesRunning head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Your name here University of Phoenix Gap Analysis: Global Communications Global Communications is a telecommunications company facing a changing market and increased competition. The leadership team has come up with a plan to outsource some call centers to other countries and create an alliance with a satellite company to provide additional services to their customers. 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